Legal

Supply Lens Platform
Terms and Conditions

Welcome to Supply Lens. These Terms form our contract with you and set out our obligations as a service provider and your obligations as a customer. You cannot use our Services unless you agree to these Terms.

Last updated 10 September 2025
Governing law England and Wales
Company Supply Lens Ltd · 12711600
Address International House, 14 King Street, Leeds, LS1 2HL
Registration England & Wales · 12711600
Clause 1

Engagement and Term

1.1
These Terms apply from when you sign up for an Account, until the date on which your Account is terminated in accordance with these Terms. We grant you and each Authorised User a right to use our Services for this period of time only (which may be suspended or revoked in accordance with these Terms).
1.2
You and each Authorised User must be at least 18 years old to use the Platform.
1.3
Variations to these Terms: We may amend these Terms at any time, by providing written notice to you. By clicking "I accept" or continuing to use our Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may close your Account with effect from the date of the change in these Terms by providing written notice to us.
1.4
If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity's personnel to these Terms.
1.5
Our Platform allows you to connect to various third-party software and services, such as Shopify and eBay, through our application programming interfaces (APIs). To facilitate these connections, you may be required to accept additional terms or grant specific permissions through our Platform or the relevant third-party software. You agree to provide us with reasonable assistance in the set up and maintenance of these connections, including:
  • (a) granting necessary permissions in your third party software accounts;
  • (b) providing access tokens or other authentication credentials when required; and
  • (c) promptly updating such permissions if they change or expire.
1.6
You acknowledge and agree that the functionality of the Services may depend on your cooperation and assistance in maintaining the API connections.
Clause 2

Our Services

2.1
We provide the following services to you:
  • (a) access to our Platform; and
  • (b) access to our troubleshooting support (Support Services), (collectively, our Services).
2.2
You may access our Platform using a device which is listed as being compatible with our Platform, as set out on our website.
2.3
If you require Support Services, you may request these by getting in touch with us through our Platform.
2.4
Unless we agree otherwise, Support Services cannot be used to support any other products or services, and does not include training, installation of software or hardware, software development or the modification, deletion or recovery of data or any on-site services.
2.5
In consideration of your payment of the Fees, we will provide the Platform in accordance with these Terms and all applicable laws. We warrant to you that the Platform will be provided using reasonable care and skill.
2.6
We will not be responsible for any other services unless expressly set out in these Terms or on our Platform.
2.7
Additional Services: If you require additional services, we may, in our sole discretion, provide such additional services (to be scoped and priced in a separate contract provided by us).
2.8
Third Party Products or Services: Where you engage third parties to operate alongside our Services, those third parties are independent of us and you are responsible for the goods or services they provide, unless we expressly agree otherwise.
Clause 3

Accounts

3.1
You must register on the Platform and create an account (Account) to access and use our Platform. When you create an Account, you can select your preferred membership tier (Membership). We set out the inclusions and exclusions of each Membership tier on the Platform.
3.2
You may register for an Account using your Google or Microsoft account (Single Sign-On Account). If you sign in using a Single Sign-On Account, you authorise us to access information from your Single Sign-On Account including your name and contact information.
3.3
While you have an Account with us, you agree to keep your information up-to-date (and ensure it remains true, accurate and complete).
3.4
You are responsible for keeping your Account details and your username and password confidential. You will be liable for all activity on your Account, including purchases made using your Account details, and any activity from one of your Authorised Users. You agree to immediately notify us of any unauthorised use of your Account.
3.5
We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services. If we suspend your access, we will let you know within a reasonable time and will work with you to resolve the matter.
Clause 4

Authorised Users

4.1
If set out in your Account, you may be permitted to invite a number of users to the Platform (Authorised Users). We agree to provide you with the number of Authorised Users as set out in your Account.
4.2
The Authorised Users will have permission to access certain features of the Platform and your Account, as detailed in your Account. You may adjust these permission settings in your Account.
4.3
You must ensure that each Authorised User complies with these Terms. You are responsible and liable for the acts or omissions of your Authorised Users.
Clause 5

Third Party Services

5.1
To the extent that the Services involve the provision of access to or use of third party services or products (Third Party Services), you acknowledge and agree that:
  • (a) the Third Party Services may be subject to additional terms and conditions (Third Party Services Terms);
  • (b) you may be required to accept Third Party Services Terms before using the Third Party Services;
  • (c) the Third Party Services may be operated and controlled by parties completely independent from us;
  • (d) the Third Party Services Terms may be amended by the provider from time to time; and
  • (e) in connection with the Services, you will comply with the Third Party Services Terms at all times.
5.2
To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or in connection with any Third Party Services, except to the extent caused by our negligent or unlawful acts or omissions or breach of these Terms.
Clause 6

Changes to the Services Requested by You

If you wish to suspend or change the Services (for example, by upgrading to a different tier), you must provide notice to us via email at least 24 hours before the next Payment Date. If you vary the Services and the Fees increase, we will charge you for the increase on a pro-rata basis for the remainder of the period until your next Payment Date.

Clause 7

Over Usage

You agree to the reasonable usage of the Services that form your chosen Membership. If you exceed the inclusions of your Membership (as set out on the Platform) you will incur over usage charges to reflect your increased use of our resources. These additional charges will be automatically charged based on your actual usage, at such rates as specified on the Platform, and are payable in addition to the Fees.

Clause 8

Changes to the Platform

8.1
Minor changes: We may change the Platform to reflect changes in relevant laws and regulatory requirements, and to implement minor technical adjustments and improvements. These changes will not substantially affect your use of the Platform.
8.2
More significant changes: Where we intend to make a change to the Platform which may materially disadvantage your use of the Services, we will notify you in advance. You may then contact us to terminate these Terms and receive a full refund for any unused Services (if applicable) before the changes take effect.
Clause 9

Minimum Term and Fees

9.1
The Services may begin with a free trial, for the period specified on the Platform. We determine free trial eligibility in our sole discretion. Free trials are only available for new Account holders. If you do not cancel during the free trial period, we will charge your chosen payment method for the Services on the day your free trial ends (Payment Date).
9.2
Unless terminated, your access to the Services will roll over on an ongoing monthly or annual basis, depending on your Membership, and you will be charged the Fees accordingly from the Payment Date. You can cancel the Services at any time in accordance with clause 15.1.
9.3
The payment methods we offer for the Fees are set out on the Platform. We may offer payment through a third-party provider (for example, Stripe). Your use of any third-party payment method may be subject to additional terms and conditions.
9.4
You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use that card to make the payment.
9.5
You agree that we may set-off or deduct from any monies payable to you under these Terms any amounts which are payable by you to us.
9.6
We do not store any credit card details. All payment information is collected and stored through our third-party payment processor.
9.7
To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid.
9.8
We may change the Fees from time to time with 30 days' notice. If the updated Fee is not acceptable to you, you may cancel the Services in accordance with the Cancellation clause.
9.9
Taxes: You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
Clause 10

Platform Licence

10.1
While you have an Account, we grant you a right to use our Platform (which may be suspended or revoked in accordance with these Terms). This right cannot be passed on or transferred to any other person.
10.2
You must not:
  • (a) access or use our Platform in any way that is improper or breaches any laws, infringes any person's rights, or gives rise to any civil or criminal liability;
  • (b) interfere with or interrupt the supply of our Platform, or any other person's access to or use of our Platform;
  • (c) introduce any viruses or other malicious software code into our Platform;
  • (d) use any unauthorised or modified version of our Platform, including for the purpose of building similar or competitive software;
  • (e) attempt to access any data or log into any server or account that you are not expressly authorised to access;
  • (f) use our Platform in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
  • (g) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
  • (h) access or use our Platform to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.
Clause 11

Availability, Disruption and Downtime

While we strive to always make our Services available to you, we do not make any guarantees that these will be available 100% of the time. Our Services may be disrupted during certain periods, including as a result of scheduled or emergency maintenance.

Our Services may interact with, or be reliant on, Third Party Services. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by Third Party Services. This includes operational issues such as API unavailability, data synchronisation delays, or connectivity problems with third-party platforms, which do not constitute a breach of these Terms by us.

We will try to provide you with reasonable notice, where possible, of any disruptions to your access to our Services.

Clause 12

Intellectual Property and Data

12.1
You acknowledge and agree that any Intellectual Property or content available on the Platform, the Platform itself, any algorithms or machine learning models used on the Platform, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property (Our Intellectual Property) will at all times vest, or remain vested, in us.
12.2
We authorise you to use Our Intellectual Property solely for your limited commercial use. You must not exploit Our Intellectual Property for any other purpose, nor allow, aid or facilitate such use by any third party.
12.3
You must not, without our prior written consent:
  • (a) copy, in whole or in part, any of Our Intellectual Property;
  • (b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
  • (c) breach any intellectual property rights connected with the Platform, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website, or creating derivative works from any of Our Intellectual Property.
12.4
Your Data: You own all data, information, personal data, or content you and your Authorised Users upload into the Platform (Your Data), as well as any data or information output from the Platform using Your Data as input (Output Data).
12.5
You grant us a limited licence to copy, transmit, store, backup and/or otherwise access or use Your Data and the Output Data to: (a) communicate with you; (b) supply the Platform and otherwise perform our obligations under these Terms; (c) diagnose problems with the Platform; (d) enhance and otherwise modify the Platform; (e) perform Analytics; (f) develop other services, provided we de-identify Your Data; and (g) as reasonably required to perform our obligations under these Terms.
12.6
You are solely responsible for all of Your Data. You represent and warrant that you are either the sole and exclusive owner of Your Data or you have all rights, licences, consents and releases necessary to grant us the rights contemplated by these Terms.
12.7
You acknowledge and agree that we may monitor, analyse and compile statistical and performance information based on your use of the Platform, in an aggregated and anonymised format (Analytics). We own all rights in the Analytics and may use them for our own business purposes, provided that the Analytics do not contain any identifying information.
12.8
This clause will survive the termination or expiry of these Terms.
Clause 13

Your Warranties

You represent, warrant and agree that:

  • (a) you will not use our Platform, including Our Intellectual Property, in any way that competes with our business;
  • (b) there are no legal restrictions preventing you from entering into these Terms;
  • (c) all information and documentation that you provide to us in connection with these Terms is true, correct and complete; and
  • (d) you have not relied on any representations or warranties made by us in relation to the Platform unless expressly stipulated in these Terms.
Clause 14

Limitations on and Exclusions to our Liability

14.1
Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for: (a) death or personal injury caused by negligence; and (b) fraud or fraudulent misrepresentation.
14.2
Subject to clause 14.1, but despite anything to the contrary, to the maximum extent permitted by law:
  • (a) you agree to indemnify us for any Liability we incur due to your breach of the Acceptance and Platform Licence clause (clause 10) and the Intellectual Property clause (clause 12) of these Terms;
  • (b) neither Party will be liable for any Consequential Loss;
  • (c) we exclude all liability for corruption, loss, or damage to Your Data or Output Data, except where directly caused by our negligence;
  • (d) a Party's liability will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of this Agreement by the other Party; and
  • (e) our aggregate liability for any liability arising from or in connection with these Terms will be limited to 100% of the Fees paid or payable by you during the first 12 months of the Term.
14.3
In view of our commitments as to the compliance of the Platform with these Terms, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.
14.4
This clause 14 will survive the termination or expiry of these Terms.
Clause 15

Termination

15.1
Cancellation: You may request to cancel the Services at any time by notifying us via the 'cancel Subscription' feature in your Account. Where you pay the Fees on a monthly basis, your cancellation will take effect from the next Payment Date. Where you pay the Fees on an annual basis, we will refund you for any Fees paid upfront but not used on a pro-rata basis.
15.2
We may terminate these Terms if:
  • (a) you do not pay the Fees as they fall due;
  • (b) you breach these Terms and do not remedy that breach within 14 days of us notifying you;
  • (c) you breach these Terms and that breach cannot be remedied; or
  • (d) you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into creditors' schemes of arrangement).
15.3
Should we suspect that you are in breach of these Terms, we may suspend your access to the Platform while we investigate the suspected breach.
15.4
Upon expiry or termination of the Services, we will retain Your Data (including copies) as required by law or regulatory requirements.
15.5
Where termination is due to our breach of these Terms, we agree to refund you for any prepaid unused Fees on a pro-rata basis.
15.6
Termination of the Services will not affect any rights or liabilities that a Party has accrued under these Terms. This clause will survive the termination or expiry of these Terms.
Clause 16

Notice Regarding Apple

To the extent that you are using or accessing our Platform on an iOS device, you acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform or any content available on the Platform. Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.

If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application.

Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including: (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.

Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Clause 17

General

17.1
Assignment: A Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
17.2
Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
17.3
Contracts (Rights of Third Parties) Act 1999: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
17.4
Disputes: Neither Party may commence court proceedings relating to any Dispute unless we and you first meet in good faith to resolve the Dispute. If the Dispute is not resolved at that initial meeting: where you are resident or incorporated in England and Wales, refer the matter to mediation administered by The Centre for Effective Dispute Resolution; or where you are not resident or incorporated in England and Wales, refer the matter to arbitration administered by the London Court of International Arbitration (LCIA), to be conducted in London, before one arbitrator, in English and in accordance with the LCIA Arbitration Rules.
17.5
Force Majeure: To the maximum extent permitted by law, we shall have no Liability for any event or circumstance outside of our reasonable control.
17.6
Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.
17.7
Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales.
17.8
Notices: Any notice given under these Terms must be in writing addressed to us at the details set out in the header of these Terms or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of email.
17.9
Publicity: You agree that we may advertise or publicise the fact you are a customer of ours, for example on our website or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.
17.10
Privacy: All personal data you and your Authorised Users provide to us will be treated in accordance with our Applicable Data Protection Law. To the extent that we act as the Processor of any Personal Data of which you are the Controller, the Parties each agree to comply with the terms of our Data Processing Addendum, which is attached to these Terms and forms part of these Terms.
17.11
Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision will be severed from these Terms without affecting the validity or enforceability of the remainder.
17.12
Third party sites: The Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.
Clause 18

Definitions

Applicable Data Protection Law means the laws and regulations applicable to the processing of Personal Data by the Parties in connection with the Terms, including the Data Protection Act 2018.
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Intellectual Property means any copyright, registered or unregistered designs, patents or trade marks, business names, get-up, goodwill, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application for registration of, and any improvements, enhancements or modifications of, the foregoing.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.
Attachment 1
Data Processing Addendum (DPA)

This Data Processing Addendum (DPA) supplements the Supply Lens Platform Terms and Conditions and applies to our provision of Services to you under the Terms. This DPA applies from the date you agree to our Terms.

1. Definitions

EU GDPR means Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data.
Transferred Data means any Personal Data Processed by us or our Personnel on behalf of you in connection with the Terms.
Restricted Transfer means a transfer of personal data from the United Kingdom to any other country which is not subject to adequacy regulations pursuant to Section 17A of the United Kingdom Data Protection Act 2018.
UK GDPR means the EU GDPR as incorporated into United Kingdom law by virtue of Section 3 of the United Kingdom's European Union (Withdrawal) Act 2018.
UK Addendum means the international data transfer addendum to the European Commission's standard contractual clauses approved by the Information Commissioner's Office under section 119A of the Data Protection Act 2018 on 21 March 2022 (version B.1.0).

The terms "Commission", "Controller", "Data Subject", "Member State", "Personal Data", "Personal Data Breach", "Processor", "Processing" and "Sub-Processor" have the same meaning as in the UK GDPR.

2. Roles of the Parties

Where you provide us with Transferred Data, we will process the Transferred Data on your instructions as a Processor (or Sub-Processor if you are a Processor) and you are the Controller. Where we collect personal data from the primary Account holder, we are a Controller.

3. Processing of Personal Data

Each Party agrees to comply with Applicable Data Protection Law in the Processing of Transferred Data. You instruct us to process Transferred Data in accordance with this DPA. We agree to not process Transferred Data other than on your documented instructions.

4. Our Personnel

We agree to take reasonable steps to ensure the reliability of any of our Personnel who may have access to the Transferred Data, ensuring that: (a) access is strictly limited to those individuals who need to access the relevant Transferred Data for the purposes of the Terms; and (b) the relevant Personnel are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.

5. Security

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing, we agree to implement appropriate technical and organisational measures in relation to the Transferred Data to ensure a level of security appropriate to that risk in accordance with Applicable Data Protection Law, taking into account the risks presented by Processing, in particular from a Personal Data Breach.

6. Sub-Processing

Where we wish to engage a new Sub-Processor, we agree to provide written notice to you at least 14 days' prior to engaging the new Sub-Processor. You may object in writing within 7 days of such notice, provided that such objection is based on reasonable grounds relating to data protection. If the Parties are not able to achieve resolution, we may at our election: (a) not appoint the proposed Sub-Processor; (b) not disclose any Transferred Data to the proposed Sub-Processor; or (c) inform you that we may terminate the Terms for convenience.

Where we engage a Sub-Processor to process Transferred Data, we agree to enter into a written agreement containing data protection obligations no less protective than those in this DPA. Where the transfer of Transferred Data from us to a Sub-Processor is a Restricted Transfer, it will be subject to the UK Addendum, which shall be deemed to be incorporated into this DPA.

7. Data Subject Rights

Taking into account the nature of the Processing, we agree to assist you by implementing appropriate technical and organisational measures for the fulfilment of your obligations to respond to requests to exercise Data Subject rights under Applicable Data Protection Law. We agree to promptly notify you if we receive a request from a Data Subject, and ensure that we do not respond to that request except on your documented instructions or as required by Applicable Data Protection Law.

8. Personal Data Breach

We agree to notify you without undue delay upon becoming aware of a Personal Data Breach affecting Transferred Data, and to provide you with sufficient information to allow you to meet any obligations to report or inform Data Subjects of the Personal Data Breach. We agree to co-operate with you and take reasonable commercial steps to assist in the investigation, mitigation and remediation of each such Personal Data Breach.

9. Data Protection Impact Assessment and Prior Consultation

We agree to provide reasonable assistance to you, at your cost (to be charged on a reasonable time and materials basis), with any data protection impact assessments, and prior consultations with Supervisory Authorities, which you reasonably consider to be required by article 35 or 36 of the UK GDPR.

10. Deletion of Personal Data

Subject to any document retention requirements at law, we agree to promptly and in any event within 30 business days of the date of cessation of any Services involving the Processing of Transferred Data, delete and procure the deletion of all copies of those Transferred Data.

11. Audit Rights

Where required by law, we shall make available to you on request all information reasonably necessary to demonstrate compliance with this DPA, and shall allow for and contribute to audits, including inspections, by you or an auditor mandated by you. Any audit must be conducted during our regular business hours, with reasonable advance notice of no less than 30 business days; will be subject to our reasonable confidentiality procedures; must be limited in scope to matters specific to you; and may only be requested a maximum of one time per year, except where required by a competent Supervisory Authority or where there has been a Personal Data Breach caused by us.

12. Liability (DPA)

To the maximum extent permitted by law, the Liability of each Party and its affiliates under this DPA is subject to the exclusions and limitations of Liability set out in the Terms.

13. Termination (DPA)

A failure or inability to comply with the terms of this DPA and/or the Applicable Data Protection Law constitutes a material breach of the Terms. In such event, you may require us to suspend the processing of Transferred Data until such compliance is restored, or terminate the Terms effective immediately on written notice. We shall provide a prompt pro-rata refund of all sums paid in advance which relate to the period of suspension or the period after the date of termination. This DPA will remain in effect until, and will terminate automatically upon, deletion by us of all Transferred Data covered by this DPA.

You authorise our engagement of the Sub-Processors already engaged by us at the date of this DPA, which are set out at Annex 2.

Annex 1

Description of Transfer

Personal Data Transferred
  • Identity Data including first name, last name, and title of your customers and your authorised users
  • Contact Data of your customers, including billing addresses, delivery addresses, email addresses and telephone numbers
  • Financial Data including bank account and payment card details
  • Technical and Usage Data including IP address, login data, browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
  • Profile Data including usernames and passwords for our platform, profile pictures, purchases or orders made with us, support requests, content posted and shared through our platform
  • Marketing and Communications Data including preferences in receiving marketing from us and our third parties and communication preferences
Special Categories of Personal Data Special Categories of Data will not be processed
Relevant Data Subjects
  • Your customers
  • Anyone about whom personal data is input into the Services
  • Authorised users of the Services
Frequency of the Transfer Continuous
Nature of the Transfer Collection, organisation, storage (hosting), retrieval and other processing of Transferred Personal Data necessary for us to provide, maintain and improve the Platform; and transmission, disclosure and dissemination of Transferred Personal Data to provide the Services in accordance with the Agreement or as compelled by law.
Purpose of Processing As specified in the Agreement and this DPA
Duration of the Processing The term of the Agreement, and for a period of 30 days after termination or expiry of the Agreement, unless otherwise required by law
Annex 2

List of Subprocessors

Sub-Processor Location Purpose Contact
Google LLC
(Google Kubernetes Engine)
London, United Kingdom (European West 2) Cloud infrastructure, data hosting and container orchestration cloud.google.com
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Attio Ltd. United Kingdom Customer Relationship Management (CRM) and contact data management attio.com
18 Crucifix Lane, London, SE1 3JW, United Kingdom
Stripe, Inc. EU (Stripe Payments Europe, Ltd. in Ireland) Payment processing and billing management stripe.com
The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland