Despatch Cloud brings your orders, couriers and warehouse into one place for picking, packing and shipping. Supply Lens connects it to your ERP and sales channels, so orders flow through for fulfilment and despatch confirmations and tracking come straight back, with nothing re-keyed.
Supply Lens sits between your systems and Despatch Cloud, sending orders through for fulfilment and bringing despatch confirmations, tracking and stock updates back, so every channel knows an order has shipped.
Despatch Cloud runs the fulfilment. Supply Lens keeps it fed with orders and keeps every connected system updated as parcels ship.
The gap between an order and a parcel is where addresses fail, couriers change and split shipments appear. Supply Lens keeps every despatch tracked and fed back.
Split shipments are handled individually. Each parcel returns its own despatch confirmation and tracking, so the customer and every channel see every part of the order.
Addresses are checked before an order is routed for despatch. Anything that fails is flagged early rather than sitting silently in a queue.
Courier rules live in Despatch Cloud, so a change in carrier is handled centrally without breaking the flow of tracking back to your systems.
Despatch confirmations and tracking are returned to every connected channel the moment an order ships, so your despatch metrics stay clean.
Supply Lens handles the connection and mapping. You provide access to Despatch Cloud and your ERP, then confirm the courier and warehouse rules.
Orders out, tracking back, every channel updated. Most customers are live within a couple of days.