B2B Wave gives your trade customers a self-service ordering portal. Supply Lens connects it to your ERP or inventory system, so wholesale orders flow in automatically, live stock levels flow back so buyers only order what you can ship and despatch tracking goes back to the customer without anyone rekeying an order.
Supply Lens sits between B2B Wave and your operational systems, pulling in each order as it lands, routing it to the warehouse and writing tracking and stock changes back automatically.
The core flow is orders in and tracking back. Supply Lens can extend the connection deeper into your listings, stock and returns.
Volume can spike without warning. Supply Lens handles the awkward cases before they turn into refunds and bad reviews.
Stock levels sync back to B2B Wave on a short cycle, with an optional buffer holding a safety margin per product. When stock runs low the listing is updated before the next order lands, so you sell what you can actually ship.
Split despatches are handled individually. Each parcel creates its own tracking record against the B2B Wave order, so the buyer sees every shipment rather than a single partial update.
SKU mapping is resolved at the Supply Lens layer. B2B Wave product codes are matched to your ERP items once, so orders arrive ready to pick without anyone renaming products by hand.
Cancellations and refunds flow straight through. The matching order is updated or unwound in your ERP and the stock released, so your numbers stay correct without a manual clean-up.
Supply Lens handles the connection and mapping. You provide access to B2B Wave and your ERP, then confirm the SKU and carrier details.
Most customers are live within 1–2 days. No long contracts. No channel downtime.